Pick-Up Information:
Drop-Off Information:
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BASIC CONDITIONS FOR CAR RENTAL

  • The driver must be at least 21 years of age.
  • Minimum two years of holding a licence and mandatory presentation of the same.
  • Mandatory identification – personal ID card or passport.
  • Mandatory credit card as a means of payment deposit
    or a cash deposit ranging from EUR 300 to EUR 3000, depending on the vehicle class.

DOWNLOAD the rental agreement »

DURATION OF RENTAL
The minimum rental period is 1 day (24 hours).
The time of vehicle pick-up and return must be identical. We tolerate only 60 minutes of late time when returning the vehicle. Upon expiry, we will calculate a new, additional day of rental.

PAYMENT AND DEPOSIT
Rentals are paid at pick-up, using a credit card (Amex, Visa, Mastercard), cash or invoicing (legal persons).
A deposit for the duration of the rental is mandatory. Deposits are provided by way of a credit card or cash.
The amount of deposit depends on the class of vehicle chosen by the client.

VEHICLE PICK-UP AND RETURN
The vehicle can be picked up and returned at our office at Ilindenska 17. Vehicle delivery and return is also possible outside the office (hotel, home address, company, etc.) with a surcharge. The vehicle can be picked up and returned outside working hours, with a surcharge.
During vehicle pick-up and return, the signing of the form on the state of the vehicle is mandatory. We advise you to review the vehicle thoroughly with our officer.
Issuing and returning vehicles outside working hours incurs a surcharge.

INSURANCE
CDW (COLLISION DAMAGE WAIVER) – insurance against damage
This insurance does not cover damage that occurs in the interior of the vehicle, damage to tires and wheels, damage to the lower chassis, a broken and/or lost key, damage produced by using the wrong type of fuel, or damage caused intentionally or through negligence. All of the above will be charged in full at the time the vehicle is returned. When the vehicle is returned its state will be checked together by the client and our officer and compared to the state of the vehicle during pick-up. Any changes to the state of the vehicle, i.e. any new damage, will be entered into the rental agreement form and signed by both parties.

TP (THEFT PROTECTION) – INSURANCE AGAINST THEFT
This insurance is not valid if the vehicle was unlocked or the key was left in the steering wheel lock during the theft.
In case of theft, the key and documents must be held by the client.

PAI (PERSONAL ACCIDENT INSURANCE)
By purchasing this insurance, the driver and any persons in the vehicle are insured in case of death or injury occurring in a traffic accident throughout the vehicle rental period.
A police report is mandatory for all types of insurance.
Without a police report, the full amount of damage and/or theft will be charged to the client, regardless of the type of insurance purchased.
A report must be produced even in cases where the client was not present when the vehicle was damaged (e.g. the vehicle was damaged on a parking lot by an unknown person).
FULL COVERAGE WITH 10% SHARE IN DAMAGES
When using this insurance package the client has no share in the damage if they are not responsible for the newly produced damage and have a police report. Without a police report they are liable for the full amount of the damage.
If the client is responsible for the newly produced damage and has a police report, they shall pay Platinum rent a car 10% of the total damage.
The damage shall be assessed by an assessor.
The client’s deposit is retained until a damage assessment is received.

PROCEDURES IN CASE OF ACCIDENT, DAMAGE OR THEFT OF THE VEHICLE:
The client shall act as follows:
– Immediately notify the police and PLATINUM RENT A CAR about the event and act upon their instructions.
– Write down the information on other participants in the accident, and/or event.
– Complete an accident/damage report when returning the vehicle.
– Write a brief statement describing the causes and circumstances where the accident/damage occurred.

DRIVING LIMITATIONS
The vehicle may not be driven under the influence of alcohol, medication or drugs. In such cases the insurance shall be invalid – the client will be charged for the full amount of damage/theft.
The rented car may only be driven by the person registered as the driver under the vehicle rental agreement. One additional driver may be registered in the agreement during vehicle pick-up, with the approval of PLATINUM RENT A CAR.
The rented vehicle may not be provided for use by unauthorized persons, i.e. persons not registered on the rental agreement. In such cases the insurance shall be invalid – the client will be charged for the full amount of damage/theft.
Special permission is required from Platinum rent a car for crossing the borders to Kosovo and Metohija and Albania.

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